ffb777 Privacy Policy

When you create an account on ffb777, log in, or use our services, we collect the following information:

• Full name, date of birth, and national ID number (for age verification)
• Email address and mobile phone number
• Residential address
• Payment method details — bKash, Nagad, or Rocket account information
• Transaction history: records of deposits and withdrawals
• Contact information provided through support chat

When you visit our platform, certain information is collected automatically. This information is used to ensure the security and performance of the platform:

• Device type, operating system, and browser information
• IP address and geographic location (at country level)
• Session duration, page visits, and activity logs
• Cookie and local storage data (see cookie policy for details)
• Referral source and how you arrived at the site

To ensure responsible gaming and to prevent access by anyone under 21, we carry out an identity verification process. As part of this we may collect:

• National ID card (NID) or passport copy
• Bank account or mobile banking verification documents
• Proof of address documents (where applicable)

These documents are used solely for verification purposes and are stored with the highest level of security.

Collected information is used for the following core purposes:

• Creating, managing, and enabling login access to accounts
• Processing financial transactions — deposits and withdrawals via bKash, Nagad, and Rocket
• Providing bonuses, rewards, and promotional offers
• Operating 24/7 live chat support in Bengali
• Providing VIP program and cashback benefits
• Improving and maintaining the technical performance of the platform

We use your information to maintain the security of the platform. This includes:

• Detecting and preventing unauthorized access to accounts
• Identifying financial fraud and deceptive activity
• Taking action against the creation of multiple accounts
• Monitoring suspicious activity at the IP and device level

By analyzing user gaming behavior and transaction data, we ensure responsible gaming. Using this information we:

• Identify patterns of excessive gaming
• Provide assistance and guidance to users when needed
• Keep self-exclusion and limit-setting features operational
• Control access for those under 21 years of age

Subject to your consent, we may contact you for the following purposes:

• Important account-related notifications and updates
• Information about new bonus offers and promotional opportunities
• Introduction to new games and features on the platform
• Transaction confirmations and support-related communications

You can opt out of marketing communications at any time. Transaction and security notifications cannot be turned off.

Cookies are small text files stored in your browser and on your device. The ffb777 platform uses the following types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security. Without these, the platform does not function properly.
• Functional cookies: Remember your preferences and language settings, providing a better experience on your next visit.
• Analytics cookies: Help understand how the site is used and support service improvements.
• Security cookies: Used to prevent fraud and cyberattacks.

You can manage cookies from your browser settings. However, disabling essential cookies may disrupt core platform functions. For more information about cookies, contact us via live chat.

ffb777 does not sell or rent your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Payment processors: Information necessary to complete transactions via bKash, Nagad, and Rocket
• Game providers: Technical information may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe
• IT and security service providers: Organizations that assist with the technical operation of the platform
• Identity verification services: As part of the KYC (Know Your Customer) process

In all these cases, third parties operate under our instructions and may use the information only for the specified purpose.

We may be required to disclose information to legal authorities in the following circumstances:

• Upon receipt of a court order or government directive
• When cooperation is required in the investigation of financial crimes
• To comply with anti-money laundering (AML) laws
• To fulfill legal claims related to national security matters

Where possible, we will notify you before disclosing information in this way, unless legally prohibited from doing so.

To keep your information secure, ffb777 has taken the following technical steps:

• SSL/TLS encryption — industry-standard encryption for all data transfers
• Storage of information in secure and encrypted databases
• Two-Factor Authentication facility
• Regular security audits and vulnerability testing
• Firewall and DDoS protection measures
• Access to data restricted to authorized personnel only

We retain your information in accordance with the following policy:

• Active account data: for as long as required to provide the service
• Transaction records: for the period required under financial regulations
• Closed account data: for a specified period due to legal and regulatory reasons
• Identity verification documents: securely deleted once the required legal retention period has ended

If a data security incident occurs for any reason, we will:

• Notify the affected users as quickly as possible
• Take immediate steps to contain the damage
• Inform the relevant authorities as required
• Take steps to prevent such incidents from occurring in the future

The ffb777 platform is only for users aged 21 and above. We do not knowingly collect or process personal information of individuals under 21. If it is found that a minor has created an account:

• The account will be suspended immediately
• Collected data will be securely deleted
• The process of refunding any deposited funds will be initiated

If you become aware that a minor is using this platform, please contact us.

ffb777 may update this privacy policy from time to time. In the event of changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users by email for significant changes
• Continued use of the platform after changes will be considered acceptance of the new policy

It is recommended that you review this page regularly so that you stay informed about the latest policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is always ready to assist you.